Welcome to our website. These comprehensive Terms and Conditions govern your use of our online platform and the purchase of any products available through our website. By accessing, browsing, or placing an order through our site, you acknowledge and agree to comply with and be bound by these Terms and Conditions. If you disagree with any part of these terms, we kindly ask that you refrain from using our site or making a purchase.
1. General Information
This website is owned and operated from Lahore, Pakistan, and is dedicated to offering and selling premium quality Dholki instruments, along with a curated selection of traditional South Asian wedding essentials. These include items associated with Mehndi, Mayun, Ubtan, and Haldi ceremonies. These Terms and Conditions apply to all visitors, including but not limited to users who browse the site, place orders, create accounts, submit inquiries, or contribute content in any way.
2. Eligibility to Use
To use our services or make any purchases through our website, you must be at least 18 years of age and have the legal capacity, authority, and freedom to enter into a binding agreement under the applicable laws of Pakistan. By using our website, you confirm that you meet these requirements.
3. Product Information and Availability
We strive to ensure all product details, including images, descriptions, prices, and stock levels, are accurate and up to date. However, we cannot guarantee that all information is entirely free of errors, omissions, or inaccuracies. Product availability is subject to change at any time without prior notification. We reserve the right to modify, replace, or discontinue any product listed on our site.
4. Pricing and Payment Terms
All listed prices on our website are in Pakistani Rupees (PKR) and are inclusive of applicable government taxes unless otherwise specified. We accept a variety of secure payment methods, including:
- Credit and Debit Cards (Visa, Mastercard, etc.)
- Bank Transfers via local banking networks
- Cash on Delivery (COD) services within eligible areas
- Mobile Wallets (e.g., Easypaisa, JazzCash, and other supported apps)
Please note that we reserve the right to revise pricing, adjust payment options, introduce discounts, or discontinue offers at our sole discretion without any obligation to notify customers in advance.
5. Order Process and Acceptance
Upon placing an order, you will receive an automated acknowledgement email confirming that we have received your request. This confirmation does not constitute a formal acceptance of your order. Acceptance of the order occurs once we verify the payment, check stock availability, and dispatch the product. We reserve the right to cancel or refuse any order for various reasons, including but not limited to product availability, errors in product or pricing information, or issues related to fraud prevention.
6. Delivery Policy
We are committed to delivering products across Pakistan using reliable courier services. The standard delivery window is 3–5 business days; however, delivery times may be extended during peak periods, public holidays, or due to external factors such as weather conditions or supply chain disruptions. Delivery charges may vary depending on the customer’s location and total order value. Customers will be informed of any delays or additional fees in advance whenever possible.
7. Returns, Refunds, and Exchanges
We offer a 14-day window for returning or exchanging products that are damaged during transit. To initiate a return or exchange:
- Notify us within 14 days of receiving the item
- Submit photographic proof showing the damage
- Ensure the product is returned in its original packaging and condition
Refunds, if approved, will be processed using the original payment method. Processing times may vary depending on the payment channel. Return shipping charges will be borne by the customer unless the product is found to be defective or incorrectly delivered.
8. Cancellations
You may cancel an order within 24 hours of placing it, provided that it has not yet been processed or dispatched. Once an order has been shipped, cancellation is no longer guaranteed and will be subject to the terms outlined in our return policy. If a cancellation request is approved, any associated refund will be processed accordingly.
9. Intellectual Property Rights
All content available on this website—including, but not limited to, graphics, text, product photography, logos, audio clips, and branding elements—are the intellectual property of the site owner and are protected under Pakistani copyright and trademark legislation. Any unauthorised copying, sharing, or reproduction of our content is strictly forbidden.
10. User Conduct and Responsibilities
As a condition of using our site, users agree not to:
- Violate any local, regional, or national laws in Pakistan
- Upload, transmit, or distribute malicious software or harmful code
- Attempt to hack, disrupt, or gain unauthorised access to our servers or backend systems
- Misrepresent personal identity or provide false information during transactions
- Use the site for unlawful or fraudulent purposes
11. Limitation of Liability
To the fullest extent allowed by law, our liability to you shall be limited. We are not liable for any indirect, incidental, special, punitive, or consequential losses resulting from:
- Use or inability to use the website or its features
- Any inaccuracy or omission in the information provided
- Delayed, lost, or failed deliveries
- Security breaches or technical failures outside our control
12. Privacy and Data Protection
Your privacy matters to us. We collect, store, and manage your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in our policy. You are responsible for ensuring that all personal data provided is current, complete, and accurate.
13. Third-Party Links
Our platform may occasionally include links to third-party websites or services for additional convenience or reference. Please note that we are not responsible for the content, security, or practices of external websites. Inclusion of these links does not imply endorsement or affiliation unless explicitly stated.
14. Changes to Terms and Conditions
We reserve the right to amend, update, or revise these Terms and Conditions at any time to reflect changes in business practices, legal requirements, or technological advancements. Any modifications will become effective immediately upon being posted on our website. Continued use of the site indicates your acceptance of the new terms.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be interpreted and enforced in accordance with the laws of the Islamic Republic of Pakistan. Any disputes or legal proceedings shall fall under the exclusive jurisdiction of the courts located in Lahore, Pakistan.
16. Contact Us
For inquiries, support, or feedback related to our Terms and Conditions or any other matters, please reach out to us using the following contact details:
Thank you for shopping with us and trusting our services. We are committed to providing you with high-quality traditional products and a smooth online experience.
