1. Introduction
This Shipping Policy details the procedures, expectations, and commitments involved in processing, dispatching, and delivering all customer orders placed via our website. We are dedicated to providing efficient, timely, and trustworthy shipping services throughout Pakistan. Our goal is to ensure every customer receives their traditional wedding-related products—including Dholki, Gajras, Kangans, Bridal and Dulha Wear, ceremonial accessories, and décor—in flawless condition and within the promised time frame. This policy also reflects our commitment to clarity, transparency, and customer satisfaction regarding shipping logistics.
2. Shipping Coverage
Our shipping services cover all major metropolitan areas and remote regions within Pakistan. We strive to deliver to both urban hubs and far-flung rural areas, enabling broader accessibility for all customers. Please note that while we aim for consistent delivery times, actual timelines may vary depending on regional infrastructure and courier availability. At present, we do not provide international shipping, but we are continually exploring options to expand our reach.
3. Processing Time
All standard orders are typically processed within 1 to 3 business days following confirmation of full payment. Orders received during weekends or on official public holidays are queued for processing on the next working day. Orders that require customisation or are part of our made-to-order offerings may involve longer preparation durations. In such cases, customers will be notified in advance via their provided email or phone number regarding the expected lead time.
4. Estimated Delivery Time
The estimated delivery window across Pakistan generally falls within 3 to 7 business days after the order has been processed and dispatched. During peak seasons—such as Eid, Ramadan, wedding months, and other festive periods—deliveries may experience minor delays due to increased demand and courier traffic. We recommend placing your orders in advance during these times to avoid any inconvenience.
5. Shipping Charges
Shipping charges are calculated based on various factors, including the total weight, dimensions, and final destination of the package. The total shipping cost will be clearly shown at checkout prior to finalising your order. Periodically, we may offer promotions such as free shipping within selected zones or on orders exceeding a specified value. Details of such promotions will be shared on our website and social media platforms.
6. Order Tracking
Upon successful dispatch of your order, you will receive a confirmation message via email or SMS containing tracking information. This tracking number can be used on our logistics partner’s website or mobile application to follow your order’s journey in real-time. If you face any issues accessing tracking updates, our support team will be happy to assist you.
7. Delivery Issues
If your order experiences delays exceeding the usual delivery window or is reported as lost, incomplete, or damaged, please contact our customer service team without delay. We are committed to conducting swift investigations and offering practical resolutions, including reshipment or compensation, depending on the nature and cause of the issue.
8. Failed Delivery Attempts
Our courier services typically attempt to deliver your package more than once before returning it to us. If a delivery cannot be completed due to incorrect shipping information, unavailability of the recipient, or inaccessible delivery locations, the parcel may be sent back to our facility. In such cases, we reserve the right to charge additional fees for re-delivery attempts.
9. Change of Shipping Address
Should you need to amend your shipping address after submitting an order, please notify us within 12 hours of placing it. We will do our best to accommodate the changes requested within this time frame. However, once an order has been dispatched, we cannot guarantee successful address modification, and any resulting complications may lead to added delivery charges.
10. Contact Us
For further questions, clarifications, or concerns regarding our shipping services or your individual order, feel free to get in touch with us through the following channels:
We value your business and are devoted to delivering each order safely, punctually, and with the highest standards of service and care.
