Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit and interact with our website, purchase products, or use our services. We are committed to safeguarding your privacy in accordance with applicable laws in the Islamic Republic of Pakistan and best industry practices.
1. Information We Collect
We collect several types of information to provide and improve our services:
- Personal Identification Information: Name, email address, phone number, shipping and billing address, and payment information.
- Transactional Data: Details related to orders you place, including products purchased, quantities, and delivery details.
- Technical Data: IP address, browser type, device information, and browsing behaviour on our website to improve user experience.
- Communication Data: Correspondence via email, live chat, phone calls, or customer support queries.
2. How We Use Your Information
Your personal data is used solely for the following purposes:
- Processing and fulfilling your orders and managing payments securely.
- Communicating important updates about your order, delivery status, and customer service.
- Improving our website’s functionality, product offerings, and personalised recommendations.
- Complying with legal obligations, including tax and regulatory requirements.
- Sending promotional offers and newsletters, only if you have opted in to receive them.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. However, we may share your data with:
- Trusted courier and delivery partners to facilitate order shipping.
- Payment gateways and financial institutions for payment processing.
- Legal and regulatory authorities, if required by law or to protect our rights.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and provide customised content. You can control cookie settings via your browser preferences.
5. Data Security
We employ industry-standard security measures, including encryption and secure servers, to protect your personal data from unauthorised access, alteration, or disclosure. However, no online transmission can be guaranteed 100% secure.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information.
- Opt-out of receiving marketing communications at any time.
- Request deletion of your personal data, subject to legal or contractual restrictions.
To exercise these rights, please contact us using the information provided below.
7. Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable laws.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes indicates acceptance of the updated policy.
10. Contact Us
For questions, concerns, or requests regarding your privacy, please contact:
